Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
I can access your computer via remote support and work on the issues directly. Before I send the offer and connection steps, I need to ask you a few questions first.
What version of windows do you have on your Acer?
Does it have internet access?
What speed is your internet connection?
Thank you for your patience, and response.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.