Hi there and welcome
Can you tell me the model of the Laptop please?
And which version of windows is installed?
ok, I may need more model numbers from you, but first, you see the speaker icon in the bottom right, click it and make sure the volume bar is at the top, then try sound. Do you then get sound?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
No what sorry?
sorry I am not sure the issue here..
I asked you to do a set of instructions, and as you can not tell me the model, I offered as an optional service to do this for you.
Else can you do the instructions and let me know please?