Hello my name is***** will be assisting you today. I will try my best to help you
Ma'am are you sure it doesn't have Bluetooth in the laptop.How old is the laptop?
Could you please let me know the full model of the laptop which you can find on the bottom of the laptop in that way i can check it too?
Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8, Windows 10 or any other
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Thank you for the details.I am almost sure it have a inbuilt bluetooth in it.I am checking it one moment please.
In the laptop specification it doesn't mention of Bluetooth but in drivers there is a Bluetooth stack driver available so could you please download and install that using this link http://tinyurl.com/pbv4z48
Download and install it then restart the PC and see if that makes it work.Please let me know the result.
You are welcome.I will wait here for the results
Try without it first then if it doesn't work try it with the dongle.Make sure the wi-fi on the laptop is on because that is the same key that turns on Bluetooth too.
Check it and let me know
Ma'am did you check it and what is the result.Please let me know.
Thanks for the update ma'am.Let me know when you are available today or tomorrow then we will continue from were we left also i can remote access to your PC if required to check the issue directly.
No problem sir.
Will continue tomorrow could you please let me know the time zone you are located.
Thank you for letting me know the time zone.Are you available now to continue?
You are welcome.
Connect the blue tooth dongle then install the drivers.Then please do the following and see if bluetooth is listed
Select Start > Settings > Devices > Bluetooth
let me know
Well windows 10 has lot of bugs in it which still Microsoft is trying to fix through windows update.
Does that error shows any error code in it if so let me know ?
Is it still rebooting or on repairing mode?
OK let me know how it goes?
Sir sorry to say that i have to leave soon because its getting very late over here (4:22AM)
what is the status now is it still encountering the error ?
No problem at all, it was my fault that i didn't ask for the timezone at first that made me confused with your time .I will be offline for next 8hrs by that time it will late for you.
I will do one thing i will open this question to other experts so that they can continue helping you.Is that OK with you.I really apologize for the inconvenience caused by me.
Thank you for the update and i apologize for the delay in replying back to you.
It seems to be a defective dongle also try plugging the dongle in a different USB port if you are connecting the dongle on a USB hub,remove the USB hub and connect the dongle directly on USB port of the PC.