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Byron
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 2073
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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I have an acer aspire e17 and the screen is frozen, none of

Customer Question

I have an acer aspire e17 and the screen is frozen, none of the keys work and the mouse is stuck...I have unplugged the laptop from the electrical outlet so it is on battery only. I do not know where the battery is located so not sure what to do. Help please.
Submitted: 1 year ago.
Category: Laptop
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist. Go ahead and plug the power adapter back in.

Then hold down the power button (4 to 5 seconds) until the machine shuts down. Till all the lights go out and you hear it turn off.

Once it's off, press the power button again and let me know if it now starts normally.

Expert:  Byron replied 1 year ago.

Hi. Did it start up OK?