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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My XPS Dell laptop won't boot. On pressing power button the

Customer Question

My XPS Dell laptop won't boot.
On pressing power button the lights come on and the hard drive fires up, but it does not proceed any further. No initial screen appears. i have removed the battery. I had new hard drive, keyboard and motherboard six months ago under guarantee.Thank you for any help
Submitted: 1 year ago.
Category: Laptop
Expert:  Mr.Med replied 1 year ago.

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry about the issue, Please insert the Windows 7 installation DVD in the DVD Drive and restart your computer.

a) After you boot your computer using Windows DVD a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.
b) Select the correct time and Keyboard type.
c) Click Repair your computer in the lower left corner.
d) Select Troubleshoot from Choose an option screen.
e) Click Advanced options in Troubleshoot screen.
f) Click Automatic Repair from Advanced Options screen.
g) Next, choose the operating system by clicking on its button.
h) Windows 7 will then looks for problems on hard drive(s) and verify that all required files are intact.
Please move to the next method if the issue is unresolved.

Method 2: Perform a System Restore

a) After you boot your computer using Windows DVD or System Repair Disc, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.
b) Select the correct time and Keyboard type.
c) Click Repair your computer in the lower left corner.
d) Select Troubleshoot from Choose an option screen.
e) Click Advanced options in Troubleshoot screen.
f) Select System Restore.

After you perform System Restore your documents and files will always remain to their previous state.

let me know if you need any further help

Thank you

Expert:  Mr.Med replied 1 year ago.

Has everything worked out please?