Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Is this Dell laptop still covered with warranty?
The error code that you got when you ran the diagnostic was a memory error which means that your RAM sticks are bad. Can you open the memory compartment and check how many memory sticks do you have there?Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. I was referring to the error code you posted in your question. That error code for a Dell laptop indicates a memory fault.
If you only have 1 memory stick, then your computer will never work. A computer cannot work with a bad memory.
If you have 2 memory sticks and only 1 is bad, then you need to remove the bad stick to make the computer work even with a single stick which will cause the computer to be slower.
Here is a video that will show you how to access the memory sticks of your computer. If you can check it for me, please tell me if you have only 1 stick or 2 sticks installed there.
Keep me posted.
Thank you for writing back with that information.
Since you have 2 sticks, please swap the sticks in their original positions then test the computer if the error is gone.
If the problem continues, install only 1 stick in slot A and test. If it works, then it is the good RAM. If not, then install the same stick to Slot B and test again.
Do the same test to the second ram stick.
Keep me posted with your results so that I can assist you further.
Thank you for the information. That concludes then that the problem is the memory. Now, our goal is to determine if:
To determine this, please do the following:
Suppose your 2 RAM sticks are RAM A and B and the RAM Slots are 1 and 2
Insert RAM A to slot 1 alone and then test
Insert RAM A to slot 2 alone and then test
Please tell me your results so that I can assist you further.
Ok. So is that the repair loop that will give you the error code 2000-0123 ?
When you said both worked on their own in either slot, are you saying that your computer successfully loaded Windows? Or did you get the repair notice again?
Have you tried to allow the repair to run until it is finished?
And is it in that diagnostic screen where you get the error 2000-0123 ?
Oh ok. And if you do not press F12 quickly, it will reboot and show the repair again. I believe your hard disk drive and Windows installation is in trouble as well. The repair notice is not pertaining to memory -- it is to repair your Windows installation. But unfortunately, the repair does not continue.
Have you changes any settings in the BIOS that could have caused this?
Ok. This scenario is a sign of a failing or bad hard disk drive. Are you hearing any ticking sound in the laptop when you turn it on or when you use it? The ticking sound could be coming from the hard disk drive.
If there are tiny scratching sound, then that could be attributed to a faulty hard disk drive. This kind of sound is similar to putting a DVD with scratches in the DVD drive. When the computer reads it, scratching sounds are developed as the system tries to read the scratchy parts.
A healthy drive is humming (just air sound) in normal operation.
In the diagnostic section in the BIOS, there is a tool to test the memory. But is there a tool there to test your hard drive? This is the only way to conclude if the drive needs to be replaced.
Yes, please visit that diagnostics again in the BIOS then perform an HDD or Hard Disk Drive test if there is, then wait and see the results.
That sounds great! Please take your time and allow the test to do a hard disk test.
Thank you for that information.
Unfortunately, that new error now when you run a test on your hard disk drive, means a Hard Disk Drive Failure. This means that the HDD or disk needs to be replaced.
However, there are things you can do to test further if you want:
For more information as to the meaning of the error codes that your computer is giving you, please check table in this link:
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How is it going? Have you tried the procedures I gave you to test if your hard drive starts to work again?
If the problem still persists even after doing the steps I gave you, then unfortunately, you need to have your hard disk drive replaced.
If you need further assistance, please let me know.