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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I bought a new laptop and got it up and running yesterday

Customer Question

I bought a new laptop and got it up and running yesterday and it was fine. When I tried to log in later it tells me I am using wrong password.
Submitted: 1 year ago.
Category: Laptop
Expert:  Byron replied 1 year ago.

Hi Robert. My name is***** you for your question and the opportunity to assist.

Is the user account a local account or is it a Microsoft account based on an email address that shows on the login screen?