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Byron
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 2403
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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My laptop toshiba was resetting itself back to factory

Customer Question

My laptop toshiba was resetting itself back to factory settings and got as far as me putting my wifi password ***** when the screen went black. How do we rectify the problem?
Submitted: 1 year ago.
Category: Laptop
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist. Please try this to see if you can get back in:

Unplug the power adapter and remove the battery. Hold the power button down for 30 seconds and release.

With the battery still out, plug in the power adapter and turn the laptop on.

Let me know the result please.