Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about the issue. Are you using Windows 7, 8 or 10?
Also, can you describe to me the password ***** screen? Is it showing your Windows background and you are prompted by a password? Or is it a blue or black screen (Windows has NOT loaded yet) and you are asked for a password?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
I believe that is a BIOS or HDD password. Can you please tell me the exact message or prompt on the screen?
I am very sorry but I do not provide phone support. I only provide online chat support like what we are doing now, and remote access support.
Regarding the password ***** is it the same as the image below?
Thank you for that information. I believe that is a BIOS or HDD password. Please try to enter a random or wrong password ***** 3 times in a row. What happens? Did you get an error code or hash code on screen?
I am very sorry but I believe that this is a BIOS or Administrator password ***** only the manufacturer can clear or bypass. Can you please tell me the exact make and model of your problem laptop? That way, I can verify if there are ways that you can do yourself to clear the password.
Thank you for writing back with that information. Unfortunately, there is no way that you can bypass the forgotten Administrator password ***** than by using a tool from the manufacturer. Only Toshiba tech can clear the password ***** you.
There are certain online forums that suggest about shorting a particular jumper in the motherboard but that is very critical -- it can damage your computer if it is not done properly and correctly.
Now, the only option for you here is to send or bring the locked computer to a certified Toshiba service center so that the tech there will have the right tool to clear the forgotten password.
I am very sorry if this is not the kind of answer that you want to hear and I hate to be the bearer of this bad news. But it will be unfair to you and unprofessional of me if I provide you an incorrect information. This is the truth about your situation now and I am very sorry about that.
If this is just a simple BIOS or HDD password, there are several online sites that offer master passwords for a minimal fee, like http://bioshelper.com. But this is an administrator password ***** only Toshiba can clear.
At this point you placed a deposit. I will only get credit for helping you if you rate positive (3 to 5 stars/faces). It is up to you to credit me for this or not. We guarantee our service and you can ask for a refund if you want. But at least I saved you some time and will not give you some false hope -- there is nothing from your end that you can do to bypass the password ***** clear it.
Here is the link about refundung:
Please do not rate me negatively if you want to ask for a refund. You can leave my service unrated.
Thank you for using our service. If you need assistance in the future, please let me know. I will be happy to assist you further.