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arsufi2002
arsufi2002, Computer Enthusiast
Category: Laptop
Satisfied Customers: 982
Experience:  2+ years of experience in Laptop Troubleshooting.
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My ASUS X551M says that it cannot start because ksecdd.sys

Customer Question

My ASUS X551M says that it cannot start because ksecdd.sys is missing - what do i do?
Submitted: 1 year ago.
Category: Laptop
Customer: replied 1 year ago.
Any ETA for answer?
Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Customer: replied 1 year ago.
I have saved it....
Expert:  arsufi2002 replied 1 year ago.

When did this issue began?

Customer: replied 1 year ago.
Yesterday, I believe..
Expert:  arsufi2002 replied 1 year ago.

Did you make any changes to computer..like installing new software or updates..

Customer: replied 1 year ago.
No. I am working alongside the user, who is autistic but high functioning, and he confirms that the error was there after shutting down from normal operation the day before.
Expert:  arsufi2002 replied 1 year ago.

ok..

Do you have Windows 8 installation disc?

Customer: replied 1 year ago.
There is no recovery disk available - the laptop was bought on sale from a 'big box' store about a year ago.
Customer: replied 1 year ago.
No Windows disc either.
Expert:  arsufi2002 replied 1 year ago.

I see

Customer: replied 1 year ago.
we have the ability to make a recovery CD or DVD if there's a source for that....
Customer: replied 1 year ago.
Or upload something to a USB drive
Expert:  arsufi2002 replied 1 year ago.

ok..

Power on system and tap F9 key.. Check if loads recovery console

Customer: replied 1 year ago.
Already tried that - yes. Same error message . Shall I try that again now?
Expert:  arsufi2002 replied 1 year ago.

yes...

If does work then try shift + F9

Customer: replied 1 year ago.
No joy - "A required device is not connected...."
Error code 0xc0000185.....you'll need recovery tools....
Customer: replied 1 year ago.
Shuts off after about 60 seconds after that.
Expert:  arsufi2002 replied 1 year ago.

ok

Customer: replied 1 year ago.
Shift F9 did nothing
Customer: replied 1 year ago.
Did that after the F9 error screen came up
Expert:  arsufi2002 replied 1 year ago.

please wait

Expert:  arsufi2002 replied 1 year ago.

Is it Windows 8 or 8.1 version?

Customer: replied 1 year ago.
Sticker says 'Windows 8" - he believes 8.1 - he has a good memory.
Expert:  arsufi2002 replied 1 year ago.

click below link and download Windows 8 Media Creator

http://windows.microsoft.com/en-IN/windows-8/create-reset-refresh-media

Expert:  arsufi2002 replied 1 year ago.

Click on Create Media Button and follow wizard..

Sometimes it may ask to produce Windows 8 product key, you may have to enter product key then

Customer: replied 1 year ago.
Good grief - someone took the flash drive and stored stuff on it, it will take a while to transfer so that we can use it - any chance of resuming later?
I downloaded the .exe already.
Expert:  arsufi2002 replied 1 year ago.

yes.. You may take your time..

Customer: replied 1 year ago.
How long can you wait? I need to be sure that the data goes to the correct place - working at the office....
Expert:  arsufi2002 replied 1 year ago.

As mentioned earlier, please bookmark this page so that you can connect me later

Customer: replied 1 year ago.
OK, let's do that. Thank you.
Expert:  arsufi2002 replied 1 year ago.

I will be there for next 1 hr...

If it goes beyond, leave your updates on this chat Window...

I will get back to you once i am online

Customer: replied 1 year ago.
K, will do.
Expert:  arsufi2002 replied 1 year ago.

Hey..If you have CD/DVD, you use this creator to create iso images also

Customer: replied 1 year ago.
Will do that. Tx.
Expert:  arsufi2002 replied 1 year ago.

ok .. See you then