Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me the exact model of your Toshiba laptop?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back. I believe there is a sticker in your laptop that will identify it like "toshiba satellite p750"
Thank you for that information. Can you please check your laptop's keys, specifically the function keys F1 through F12. Please check if one function key there has a touchpad icon.
Ok. If your F4 has that touchpad icon, please press the Fn key and hold, then press F4.
That shall turn ON and OFF the touchpad cursor.
Are you using the computer now to chat with me?
If Fn+F4 did not work, please try pressing F4 only
Ok, please tell me what icon do you see in F5
Please check this image:
Is that the keyboard that you have? The touchpad icon is in F5.
Please check the image in the link I gave you. Is that the same icon you have in your F5 there?
yes...please try to press the TAB key until the highlight is in the SIGN OUT button or link. Then press Enter to signout
I am very sorry but unfortunately, I do not provide phone support. I only provide online chat support like what we are doing now, and remote access support.
What is the status of you Toshiba now? Are you logged in to your Windows account there now but you have no cursor?
Thank you. The call request is cancelled.
Please try to use your touchpad now and see if the cursor is back, Try to restart the computer also and see if the fix is permanent.
I hope that helped.Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!
If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.