Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Is your Lenovo laptop running Windows XP, Vista, 7, 8 or 10?
When was the last time tat this laptop was able to connect to your wireless network?Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. Are you using the problem laptop now to communicate with me? Or are you using your smartphone?
Thank you for that confirmation.
Unfortunately, I do not provide phone support. I only provide online chat support like what we are doing now, and remote access support. But I cannot remotely fix the problem laptop since it is not connected to the internet.
Now, can you please check and confirm for me if the wifi switch of your laptop is turned ON? If it is not detecting your wireless network, the main reason could be that the wifi radio is OFF.
When was the last time that this problem laptop is connected to your wifi?
Ok, is your wireless router turned ON all the time?
I believe your smartphones are able to detect the wifi. Let us check if this problem is caused by weak signal strength. How many signal bars are shown in your smartphone when you are near the laptop?
You mean 2 bars? Can you try to move the laptop near the wireless router and see if it can detect the wifi signal? Use your phone to spot a location with 4 to 5 bars and use your laptop there. See if it is able to connect to the wireless network.
I am trying to help you here and I am eliminating the signal strength issue. If it is still not getting the your wireless signal if positioned near the router, then signal strength is not the cause.
Have you tried to run the troubleshooter to allow Windows to detect and reset the wireless adapter?
Please do the following:
Open the network control panel
Select manage wireless networks
Is your wireless network listed there? If yes, please delete that network
Also, if you have a long list of networks that are no longer available for a long time, please delete them as well.
Restart the computer then test if your wireless network is detected again.
Please let me know your results so that I can assist you further.
Ok, please give me a moment to give you the steps
On the chime, click on Settings (or PC Settings)
Then click Network
Then click View Connection Settings
Then under WIFI, click "Manage Known Networks"
Please remove or "forget" that network and do the same for old networks that are still listed there.
After doing that, restart the computer and try connecting again
I am still here to help you further.
The next procedures is to uninstall your wireless adapter driver. But before doing that, please tell me the exact model of your Lenovo laptop so that I can help you locate the current wireless driver.
Also, please go to Device Manager and expand the Network Adapter section and then tell me the exact item listed there with the name "wireless".
TO answer that question, NO, it is NOT possible to ping the router since you are not connected to it
Thank you for that information. In your Device Manager, with Network Adapter expanded, please right click on that "Intel (R) Centrino Wireless N 2230" and then click Uninstall. Check the option that will DELETE the driver.
Please tell me when done
You need another computer to download the driver and then save the downloaded driver in a USB drive to transfer to the problem laptop and install there
Do you have another computer to be used for this? and a USB flash or thumb drive to transfer the downloaded driver to the problem laptop?
In the other computer, please use this link to download the latest wireless driver for your laptop:
In that page, select your OS and then download the "Intel" driver listed.
Here is the shortened link for the driver page:
Yes, you can burn the downloaded file to a CD and use the CD to copy the driver installer in the problem laptop.
Can you tell me why it does not copy to the CD? But were you able to download and save the driver installation file in the other computer?
Were you able to download the file but cannot write to CD? Or were you unable to download the file at all using the first link I gave you?
Oh ok. SO it means the download is not a problem. I tried to also download the file here and I got an EXE File. That is an executable Windows file ready to be run in a Windows environment.
So the problem now is the copying of the file to the CD. What exactly is the error you are getting when copying to CD fails?
Oh ok... BUt if it is just a copy to a CD, then that should not be a problem. Are you using a blank CD? Are you getting any error when copying or burning fails?
Ok, I am very sorry if you are unable to copy the driver file to the blank CD at this time.
We can resume tomorrow about the time we started today. Just bookmark this page we are in now so that you can post your reply tomorrow when you are back and available. You can also open the question link in the email that you receive from JustAnswer to be able to access our conversation again.