Hello and thank you for your question. I look forward to assisting you today. Do you know if your drives are solid state?
Did you install the drives or did it come that way?
Do you have a disc in the DVD drive by chance?
You have Windows already installed?
How do you have the drive configured in the BIOS?
Didn't you say you installed the drives?
Okay, so you only have one hard drive installed and not two?
Don't misunderstand, but do you actually see two distinct hard drives?
And both are brand new with nothing on them correct?
Okay, if only one is new and the other is the original boot drive, that is your problem. If Windows is already installed and that drive is designated as the boot drive, you cannot install the operating system on a second drive. Try removing the original drive and replacing it with the new one and see if you can get Windows to install.
I will stay with you although I may not be able to get back you right away. I want to check something else for you. When you get to the hard drives, get me the model numbers if you would please. With just one drive in the machine, you won't need to make any changes in the BIOS. If it works, then just connect the other drive and restart.
Well I can't believe both drives can be bad so hold off a bit. It is not the serial number I need but the model number of the drive.
When you purchased the drives, did you purchase the Laptop Upgrade Bundle which would have included the DiskWizard software? If you have that, you should be able to clone your old drive.
Before we give up, unless you are at your wits end, which I wouldn't blame for that! what do you think about trying to use the cloning software they recommend?
If your original boot drive is intact, it will cost a lot less to go this route then to take it to the shop.
Watch this video.
I really hate to see you spend the money if it is something we can fix!
What you would do with this software is put your old hard drive back into your computer. Then you would install the DiskWizard and using the USB adapter as shown in the video, clone tho old drive to the new drive. That will make it an exact duplicate which you would then remove the old drive and replace the new drive with and boot from that.
I am somewhat suspicious of that too. Here is a trick that is used on SSD drives when they lock up. Now keep in mind this is for a full SSD drive and not a hybrid but it may work. Plug the power plug into the drive only, no data plug and leave it for about 20 minutes. Then remove it for one minute and repeat. After the second cycle, plug in both cables and see if you can gain access by possibly installing Windows. I still think the clone is the way to go even if you have to buy the adapter. Remember, all you need for the cloning process is your old original hard drive and that's it.
I think he was guessing? Is your original hard drive in good working order and able to boot?
Okay, now I understand your confusion. I was under the impression you purchased two new hard drives to replace your original IDE hard drive that was working?
I have one of these drives, not the same size but all the same, it has been a very good drive. If you have been unable to install the operating system then cloning it or attempting to would probably be a waste of time. Rather than take it to your local tech, why don't you contact the retailer and return them under warranty exchange?
You can go to their web site and punch in your serial number and it will tell you if you are out of warranty or not. How about the retailer you purchased them from? Can you return the drives to them?
Thanks... I appreciate that! If you consider changing drives, Samsung gets the award for the best SSD drive for 2015.
I hope I was able to provide you with the assistance you needed. When it is convenient, please remember to rate my service for you.