Hello! My name is*****
I am sorry for the issue! Please tell me the make and model of your laptop, and when the problem first started to happen.
I am not sure what the cause of the problem is. Is Windows 10 installed on your Dell laptop or another Windows version?
When you restart the laptop, do you see the logon screen where you need to type the password, or it takes you to the start icons automatically?
Great! You can access the System Restore from there which will allow you to revert any recent changes to the computer.
I will provide the instructions on how to use it. Hold on...
Here is what to do:
1. While you are in desktop, move the mouse cursor to the bottom right corner and you will see a new pane. Click on Search2. There type system restore and then click the Settings3. Click the Create a restore point4. The System Properties window will open. There click the System Restore... button5. When the System Restore window opens, you can select Recommended Restore which is usually one or two days old. To see all available restore points, select Choose a different restore point and click Next6. Select one restore point to restore to the date it was created (when your computer operated just fine), and then click Next7. To confirm, click Finish. Windows 8 will then attempt to restore all Windows and program settings to the date you selectedNote that this process won't delete or restore any personal files. At the end of the restoration, Windows will restart the computer and, upon next log in, it will show whether the restoration was successfully completed or not. If it failed, you can try with another restore point.When the restoration completes, check if you can start your computer normally.I hope this helps! If not, let me know and I will check for further options.Regards,IT Miro
Up to 10 minutes.
I am following up with you to see if System Restore helped solve the problem.
Let me know,
Do you still require assistance with this issue?
Let me know,IT Miro
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