Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello my name is***** am sorry you have encountered this kind of problem. Can you please recheck that model number behind the machine it usually starts with a U, A, or a Z.
Does the screen flash even when the computer first turns on?
Does it do this also in safe mode?
Can you restart the machine and push the alt and the F10 key when you see the Acer screen if nothing happens restart and push F10.
You would need to do this repeatidly when you see the Acer screen.
OK I am standing by.
Yes do the second one it should restore your machine to perfect working order without loosing your user data. Correct. Let me know the status once it starts.
Yes this process can take some time. I am going to advise if it fails you will want to use the first option but I don't think you will have any problems.
Good that means it's working this is going to be very time consuming. So just sit back and allow it to restore.
I will still be online yes.
OK I'll be here. Thank you for letting me know.
Ok let me know if the flashing has stopped.
Yes please proceed to restart
Yes power off and on if this fails you are looking at option 1 sadly.
Yes you actually would, you can keep trying to resume but if it fails it means there is a problem with the operating system itself. I always advise everyone to make sure they keep back ups.
The only way to retrieve would to have the hard drive removed from the computer and have it taken to a computer repair store and have them remove the data from the drive before the system recovery or putting it into an external hard drive enclosure and use a different computer to get the files off.
Like I said you would need to remove the hard drive of the computer and either connect it to another computer and go into it's contents as a second drive and remove the data or put it into an enclosure to connect it as an external hard drive and remove it's contents or have it taken in to have it removed. Those would be the only options after that is done then you can proceed to the factory reset.
Yes they would be able to put the hard drive back in no problem. Just make sure they don't remove the recovery partition just your data.
If you have any more questions for me please let me know and don't forget to leave positive feedback it's the only way we are compensated for our time, thank you.