Hi there and welcome
First, have you checked you still have the recovery image on the Laptop as they generally come without disks but the recovery image on the actual laptop.
Power off the computer then hold alt + F10 and start the computer
Does it start into the recovery?
Thanks, ***** ***** need to call them on 1-***-***-**** and order the recovery disk, they will then send it out to you so you can perform a factory recovery on the Vaio.
Usually you can do it from the hard drive, but if my instructions did not work it means it has been removed.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.