Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me which version of Windows are you using in the problem computer?
Also, how is it connected to the internet? Is it with an ethernet cable? or wireless?
Please let me know by replying to me here so that I can help you further.
Are you using another computer now? Or are you on a smartphone?
Also, has this been happening after the upgrade to Windows 10?
When was the last time that the problem computer is able to connect to the internet?
Are you able to connect to the internet using an ethernet cable?
If you have a spare ethernet cable and your router has an ethernet slot, please give it a try and see if it can connect to the internet just fine and let me know.
Oh ok...before trying the ethernet option, can you please check your Device Manager if there are drivers missing?
Right click on the start button, then click on Device Manager
In device manager, under Network Adapter, what exactly is the line that says "wireless"?
Hi, I am very sorry if you have that impression. We are not ripping off anyone here. We guarantee our service and you can always get your money back.
I really want to help you with this problem of your. But if you want to not continue with this question, please let me know.
Thank you. Please check your device manager. What are the items listed when you expand Network Adapters?
Here is my screen shot:
Thank you for that information. Now, when your wifi is turned on, is the laptop able to detect your wireless network?
Do you have a wireless router there? Is the problem laptop able to detect the wireless router?
I am sorry about the confusion but I asked as to how the problem computer connects to the internet and you said wireless.
So ti is not able to detect the wireless network or the router, but it is able to detect your smartphone's hotspot. Is this correct?
Thank you for that information. Is your smartphone connected to the wireless router? If yes, can you please check and verify if the signal strength of your wifi is strong enough for the desktop to detect? If the wireless router is in the other room, depending on the distance and physical blockage, the signal can be weak so the desktop if unable to detect. So while beside your desktop, please check the signal strength of the router using your smartphone. Is it 5 bars or 1 bar only?
Hi, thank you for writing back and I am sorry for the late reply.
I believe the issue is with the signal strength of your wireless router. It could be too weak for the desktop PC to detect and that the smartphone is only getting 2 bars. The phone can connect since it is mobile, you can freely move it to get some signal but the desktop is stationary.
I suggest then that you check your wireless router -- if it has an antenna, please position the router and straighten the antenna to broadcast wireless signal properly.
When the router is positioned properly, with the antenna in the correct angle, please check with your smartphone if the signal strength has increased. If yes, then your PC shall be able to detect the wireless network and connect to it.
Please let me know your results so that I can assist you further.
Unfortunately, I do not provide phone support, I only provide online chat support and remote access support. But please rest assured that I will still be able to help you until your issue is resolved. I am online now and for the next 10 hours. If you happen to be online during that time range, we can resume with this.