I'm sorry about the issue. On another working laptop or tablet or smartphone, can you please reset your Microsoft account password ***** the email address as shown on the problematic laptop at the website below:
, then try it on the problematic laptop.
- If it does not work, is it okay to reset the laptop fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below to continue troubleshooting. Thank you.
If you are not able to try the above steps, I can connect remotely to your computer and do it for you. Or you can try the second solution below:
When you are available, please reply at the box below to continue troubleshooting. Thank you.