Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.
Could you please tell me about the make of this computer? Hp, Dell, Acer, Toshiba or other.
Do you have an external USB mouse? Please let me know.