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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I downloaded Windows 10 about a month ago. Today when I

Customer Question

Hello. I downloaded Windows 10 about a month ago. Today when I attempted to use my laptop I was unable. I tried to go into recovery mode. I pressed advance options to no avail. Do you think I need a new OS
Submitted: 1 year ago.
Category: Laptop
Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.

Could you please tell me about the make of this computer? Hp, Dell, Acer, Toshiba or other.

Do you have an external USB mouse? Please let me know.