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aitizaz
aitizaz, Software Engineer
Category: Laptop
Satisfied Customers: 1290
Experience:  Vast exp. of troubleshooting laptop issues
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How do I remove malware from my laptop and how do I get to

Customer Question

How do I remove malware from my laptop and how do I get to the start up program, I got to many programs opening up.
Submitted: 1 year ago.
Category: Laptop
Expert:  aitizaz replied 1 year ago.

Hello and welcome to Just Answer! i am Aitizaz and i will assist you today

when you start your computer, are you able to reach to your desktop?

Customer: replied 1 year ago.

Yes

Expert:  aitizaz replied 1 year ago.

OK! to remove the unwanted malware on your computer, please use the following program:

MALWAREBYTES

you may download the program from the following link:

https://www.malwarebytes.org/

Please download, Install and UPDATE the virus definition of the program. Then run a SCAN of your whole hard disk and it will remove all the unwanted applications/malware of your computer

Expert:  aitizaz replied 1 year ago.

Anything else you would like to know please?

Customer: replied 1 year ago.

How do I get to the start menu so I can prevent all of these programs from starting up at the same time.

Expert:  aitizaz replied 1 year ago.

which programs do you actually want to stop from opening up?

Customer: replied 1 year ago.

Don't worry about it, I appreciate your help. Thank you.

Expert:  aitizaz replied 1 year ago.

Thank you very much for coming to Just Answer. If satisfied, please rate the answer positive. thank you