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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My Asus laptop, ModelU56E-BAL7, keeps randomly shutting down

Customer Question

My Asus laptop, ModelU56E-BAL7, keeps randomly shutting down and the re-boots itself. It was purchased May, 2011. I would appreciate suggestions,ideas on problem. Is this computer still in warranty. Best buy Geek squad could not fix it. Found nothing wrong in their analysis. Please help!
Barry Melton
Submitted: 1 year ago.
Category: Laptop
Expert:  Richard replied 1 year ago.

Hi there and welcome Barry

When it shuts down, does it do it normally, like when you would shut it down, or it shuts down instantly and goes off?