Can you tell me, what you have tried so far, so that I can skip those same steps.
Thanks for the information, please follow the steps from the link below and let me know, how it goes for you.
OK. did you try to set a new password ***** the safemode and checked, if it is working in normal mode or not ?
Sorry, this problem does not seems to be very common to me, this will take some time to solve and as I have to go offline for that day, I will open the question for other experts, so that they can help you with this issue.
Hi. My name is***** you for your question and the opportunity to assist. Can you give me the exact error message you get
when entering your password ***** Normal mode?
That message says nothing about your password. That's not the problem. This is usually fixable with System Restore but when that fails you'll need to go into the Registry and fix it manually. You can do this in Safe Mode.
Here's the instructions: https://support.microsoft.com/en-us/kb/947215
Once in Safe Mode hold down the Windows logo key (just to the left of the spacebar) and press R.
The Run box will open.
In the text area type: regedit and click OK
That will open the Registry editor.
You're welcome. It's not heavily advertised.
This is the path. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
Click the + signs and drill your way down.
It's in every version of Windows 7
Once you get to ProfileList on the left side of the page this is similar to what you'll see on the right side (see attachment)
Follow the instruction closely
What time tomorrow do you want to continue?