How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

I forgot my windows password and am locked out of my HP

Customer Question

I forgot my windows password ***** am locked out of my HP
Submitted: 1 year ago.
Category: Laptop
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist.

Is your user account a local account or a Microsoft account that shows your email address on the login screen?

Customer: replied 1 year ago.
Microsoft acct
Expert:  Byron replied 1 year ago.

Thanks. What is the email address that shows on the screen?

Customer: replied 1 year ago.
I can't do this right now can we do it tomorrow evening around 730PST
Expert:  Byron replied 1 year ago.

Sure. I'll contact you then on this page. Thank you.

Customer: replied 1 year ago.
Thank you for understanding
Expert:  Byron replied 1 year ago.

Not a problem. Have a good evening.

Expert:  Byron replied 1 year ago.

Hi. Please post a short reply here when you become available. I'll receive an email notification and will replay asap.

Customer: replied 1 year ago.
I am not near my computer due to family emergency code I contact you tomorrow
Expert:  Byron replied 1 year ago.

Certainly. Thank you for the update and I hope it all turns out well for you.

Expert:  Byron replied 1 year ago.

Hi. Do you still need to get in to your computer?