Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
Please let me know is it the power on bios password ***** the windows login password?
Please let me know how old is the laptop
resetting bios password ***** be done either through special tools built in by sony or by reseating the cmos battery
let me know how old is the unit and i will suggest accordingly
ok...now there are 2 ways to bypass the bios password. one would be to contact sony and after providing a valid proof of purchase of the laptop, they would either send you a reset utiluty to run on the pc or might schedule a service at the service center. since the unit is out of warranty this might be a chargeable service
second way is to disassemble the laptop and remove and reseat the coin cell battery on the motherboard which you remove the password
i can provide you the steps to open the laptop and do this
if you are comfortable opening the unit let me know so that i may share the steps with you
let me know and i will suggest further accordingly
ok please turn off laptop and unplug power cord
remove the battery pack
keep the ON button on unit pressed for 10 secs
let me know once done
do you have a phillips screwdriver handy
we need to flip the laptop upside down and unscrew the screws
please watch this video..start watching from 0:40 secs
you will be able to locate the coin cell battery on the motherboard
let me know once you see it
let me know if you face any difficulty
yes the video is a generic one for sony vaio...let me know the model# ***** your vaio
also let me know that were you able to open the memory modules\ram sticks
dont force it..can you tell me the model# ***** the vaio
is it the screw for the bottom panel cover or you have got the cover out
the exclamation sign and plus sign indicate an issue of bios not being able to recognise the drives correctly
press the shift key and number 1 key together on the bios screen and check if that makes that mark go away
you can also restart computer and tap the f12 key
you will reach a one time boot menu..select cd drive option and press enter
let me know what happens
insert the windows 7 disc and restart the computer and tap f2..once in bios ensure optical drive is selected as first boot device under the boot\boot sequence tab
press f10 to save changes and exit
the computer will restart, let me know if it boots from the windows 7 disc or not
also let me know your time zone and what times you can be available online as we both are in different time zones
knowing your availability will help me in being online accordingly to troubleshoot this issueb on real time basis
if you can arrange an external usb cd/dvd drive then you can try booting from the external drive using the windows 7 disk.
we cannot determine the internal drive is functioning or not however in that case you would need an external usb drive to determine that the internal drive is functioning or not.
please insert the windows 7 disk in the drive and let windows xp run and be on teh desktop screen.
try to run the win7 disk from the my computer folder.
remove the disc and restart computer and tap the f12key
let me know if you reach the one time boot menu or not
dont worry about the plus sign next to hard drive..the plus sign is an indication that you can change the boot device order and can move the hard drive up or down in the list
if you do not get the f12 menu, restart and tap f2 to get in bios
ensure that cd drive is the first boot device and insert the windows 7 disc
save changes and exity
when computer restarts you will get a message - "press any key to boot from cd"...press enter as soon as you see that message and windows 7 disc setup should load
let me know what time you will be online i will check the disk and the drive same time.
not a problem
do let me know the time tomorrow so that i may be online accordingly
sure we can post me a message when you will be online a day before.