I'm sorry about the issue. Is there any error or message?
What's the model of your Chromebook? Please check at the back/bottom of it.
Is it okay to reset the Chromebook fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you.
Thank you. At the sign-in screen, can you please press at the same time the 4 keys: Shift + Ctrl + Alt + R on the keyboard
, then click on Restart, then do a Powerwash / factory reset.
Please reply at the box below to continue troubleshooting. Thank you.
Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much for your patience,
I'm sorry; I will continue to help you. So after you've done the steps I've provided, did you see the Restart option? If yes, were you able to do a factory reset? If yes, did it let you set up a new password? Does it still say wrong password? Is there any error or message? Please reply at the box below to continue troubleshooting. Thank you.