I'm sorry about the issue. What's the model of your Acer laptop? Please check at the back/bottom of it.
Do you mean it runs Google Chrome, like Chromebook? Or does it have windows xp, vista, or 7, or 8, or 10?
What did Best Buy say? Did they try anything?
Is it okay to reset the Acer laptop fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you.