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Wes
Wes, Consultant
Category: Laptop
Satisfied Customers: 962
Experience:  20+ years experience with laptop support issues. Authorized HP, Lenovo, Toshiba, Asus, MSI, Sager, and Gigabyte partner.
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I'm rebooting my Toshiba laptop and when it boots up there's

Customer Question

I'm rebooting my Toshiba laptop and when it boots up there's a blank screen that appears and nothing comes up again..What might be the problem?
Submitted: 1 year ago.
Category: Laptop
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please try the following and let me know if the issue persists.

Remove all external devices, CDs, AC Adapter and battery from the computer. Keep the AC Adapter and battery unplugged.
Hold the power button down for 20-30 seconds. (Nothing will appear on the display and none of the lights will light up.)
Plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).
Normally power on the notebook.
If the unit does not power on, remove the ac adapter and insert the battery into the system.
Plug the ac adapter back into the system, the battery charging indicator light will light up.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!
S H E F I N

Customer: replied 1 year ago.
I just finished that but same problem
Expert:  Shefin replied 1 year ago.

Hi,

May I know the exact response you are getting while trying to boot the computer?

Thank you.

S H E F I N

Customer: replied 1 year ago.
The screen start booting and then a blank whitish pops up..It then doesn't go to the next process of booting on again
Expert:  Shefin replied 1 year ago.

Hi,

May I know the operating system you are using? Is it Windows 7?

Thank you.

S H E F I N

Customer: replied 1 year ago.
Hello
Expert:  Shefin replied 1 year ago.

Hi,

May I know the operating system you are using? Is it Windows 7?

Thank you.

S H E F I N

Customer: replied 1 year ago.
I'm using windows 10
Expert:  Shefin replied 1 year ago.

Hi,

Are you able to get into the login screen of Windows 10?

Thank you.

S H E F I N

Customer: replied 1 year ago.
I have done it but still not working
Expert:  Shefin replied 1 year ago.

Hi,

Are you able to get into the login screen of Windows 10? Where it asking to enter your password?

Thank you.

S H E F I N

Customer: replied 1 year ago.
I couldn't get there
Expert:  Shefin replied 1 year ago.

Hi,

Do you have important data on your computer? Have you tried restoring it to factory settings?

Thank you.

S H E F I N

Customer: replied 1 year ago.
I have documents and stuffs that I need very most. Is there anyway out again?
Customer: replied 1 year ago.
I'm waiting
Expert:  Shefin replied 1 year ago.

Hi,

You have tried removing the battery too. Right? Try the following and let me know the exact response you are getting.

Remove both battery and AC Adapter.

Insert the AC Adapter only. Then, try turning on the computer and let me know the response.

Then, remove the AC Adapter and insert the battery only.

Try turning on the computer and let me know the response.

Thank you.

S H E F I N

Customer: replied 1 year ago.
Both giving me the same blank window nothing shows like the laptop booting or starting. The toshiba windows appears and nothing else again.
Expert:  Shefin replied 1 year ago.

Hi,

Has the computer came installed with Windows 10? Do you have the Windows disc with you?

Thank you.

S H E F I N

Customer: replied 1 year ago.
It came with windows 8 just upgraded to windows 10 myself without CD
Expert:  Shefin replied 1 year ago.

Hi,

Please try following the instructions in the video below.

https://www.youtube.com/watch?v=Q7GO5MTYijM

Thank you.

S H E F I N

Customer: replied 1 year ago.
I have partitioned the hard disk, Is it going to affect my stuffs if we reset it back to factory settings?
Expert:  Shefin replied 1 year ago.

Hi,

Please watch the video and follow the instructions. Let me know the response.

Thank you.

S H E F I N

Customer: replied 1 year ago.
It does not take me the home screen to allow me do such things. As soon as it starts booting nothing shows again and it becomes blank
Expert:  Shefin replied 1 year ago.

Hi,

I apologize for the inconvenience caused to you. I would suggest you contact a local technician to get the issue fixed without losing any of your data. If we are restoring it, it will erase all the data in your computer.

Thank you.

S H E F I N

Customer: replied 1 year ago.
I can restore it if only my computer will work afterwards
Expert:  Shefin replied 1 year ago.

Hi,

I can open the question for others, so that we can check if any one has a good resolution.

However, I would suggest you contact a nearby technician to backup the data.

Thank you.

S H E F I N

Customer: replied 1 year ago.
Alright then
Expert:  Wes replied 1 year ago.

Did the system work at all under Windows 10 or did this problem occur during the upgrade process to Windows 10?

Customer: replied 1 year ago.
It worked under windows 10
Customer: replied 1 year ago.
How can I reset it to factory settings
Expert:  Wes replied 1 year ago.

What is the model of the system (and serial number)?

Customer: replied 1 year ago.
It's a Toshiba Satellite C55-B1335 and the serial number is *****
Customer: replied 1 year ago.
I'm waiting
Expert:  Wes replied 1 year ago.

I don't suppose you created a restore disc set before you upgraded to Windows 10?

Customer: replied 1 year ago.
Expert:  Wes replied 1 year ago.

Okay, if you did that, and you don't need to recover anything from the computer, you can put the first disc of that set in and start up the computer. You *should* be prompted to hit a key to boot from CD, if it doesn't prompt you, the boot-device order will have to be changed in the BIOS setup.

Expert:  Wes replied 1 year ago.

That should reload Windows 8, then you can try the upgrade to 10 again, or leave it as is.

Expert:  Wes replied 1 year ago.

Any luck?

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