How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

I tried to contact acer but they couldn't help my ex gave my

Customer Question

I tried to contact acer but they couldn't help my ex gave my grandson this laptop almost 2 years old he doesn't know vios password ***** help me get this
Submitted: 1 year ago.
Category: Laptop
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. If this is a BIOS password, then there are websites online that offer master passwords to unlock the computer if the model of the computer is supported. Now, to see if your computer is supported or not, please do the following:

  1. When you are prompted for the BIOS password, please enter any random password ***** "admin", "acer", or others, 3 times in a row.
  2. After the third attempt, did you get a hash code or error code on screen?
  3. If you get some error or hash code, please try submitting this to this site below which offers master passwords for a very minimal cost:
    http://bioshelper.com/system/acer-computers


Please let me know your results by replying to me here so that I can help you further.

Best regards,
Jess