How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

Got headphones to work but then the speakers stopped

Customer Question

Got headphones to work but then the speakers stopped working.
Submitted: 1 year ago.
Category: Laptop
Expert:  Joe-S replied 1 year ago.

Welcome to Just Answer, My name is ***** ***** I'll be helping you today.
Before you updated the drivers, did both the speakers and headphones work?

Expert:  Joe-S replied 1 year ago.

I'll give you some basic steps to check the drivers and other settings. If you have already tried these steps, please let me know so we can jump ahead.

On the taskbar in the lower right corner, right click on the speaker icon and select "Playback Devices". In the window that opens, you should have some options for which device you want to use. There should be an option for "Speakers/Headphones". If this is not available, please let me know what options you see.

Customer: replied 1 year ago.
Sorry I have been unable to respond to your suggestions! My wife is very sick and I'm her caregiver! Would it be okay if I responded tomorrow?
Expert:  Joe-S replied 1 year ago.

Absolutely. I will keep this open until you are satisfied.