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Jason Jones
Jason Jones, Computer Technician
Category: Laptop
Satisfied Customers: 15232
Experience:  10+ years of both work experience and education.
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Lost no idea back win 7 drivers Acer aspire 5250 I want the

Customer Question

lost no idea back win 7 drivers Acer aspire 5250 I want the system to factory I HAVE PRODUCT KEY but no recovery cd
Submitted: 1 year ago.
Category: Laptop
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today.

I am sorry to say, but I am not understanding your statement. May I ask for you to describe what the problem is once more? Thank you very much for taking the time to explain that to me. I'll go get another cup of coffee ready while I wait :)

I will be standing by.

Thank you,
Jason

Customer: replied 1 year ago.
I need to factory reset my Acer aspire 5250
Customer: replied 1 year ago.
How can I do that
Customer: replied 1 year ago.
Its a Acer computer but turn on says vesta
Expert:  Jason Jones replied 1 year ago.

Thank you for the update.

Please, follow the instructions below:
- Turn the computer off
- Turn the computer on
- Start pressing the F8 key on the top of the keyboard
- At the Boot menu, choose Repair your computer
- Hit the Enter key

- Enter a password, if asked for it.

- Choose "Recovery Management" by clicking that link.

- Choose the "Restore Operating System to Factory Defaults" item. If you wish to keep the user files on the computer, you can choose the option to keep the files. If you choose the first option, all documents will be deleted.

- Follow the rest of the instructions on the computer and all will be reset.

I look forward to your rating of my help on the top of this page. If you have any questions about rating me, please let me know.

Thank you for your time and please, do not forget to rate my help on this page.

- Jason

Expert:  Jason Jones replied 1 year ago.

Thank you.

Customer: replied 1 year ago.
My computer is Acer aspire 5250 and some how lost Microsoft Windows 7 it saying versa and I need facorty recover or factory reset
Expert:  Jason Jones replied 1 year ago.

What is 'versa'? Is it saying Vista?

Customer: replied 1 year ago.
vista sorry
Customer: replied 1 year ago.
If it ask for password ***** do I put as password
Expert:  Jason Jones replied 1 year ago.
If you don't know the password, you will not be able to continue this way. First, you need to choose your username in the top box. If you have a password ***** that account, enter it and continue.
Thank you for the clarification. In that case, you will need to first get your hands on a Windows 7 CD. May I ask which version of Windows 7 you are needing? (Professional, Home, Business, 32 bit, 64 bit, etc). I can help you locate that, but I will first need the version.
Customer: replied 1 year ago.
What you mean I am lost what username the one when I Start up computer
Expert:  Jason Jones replied 1 year ago.
When you log in normally, do you have to enter a password?
Which usernames are ***** ***** the username field?
Customer: replied 1 year ago.
No password ***** log in
Expert:  Jason Jones replied 1 year ago.

In that case, just choose your username and click ok/login with no password.

Customer: replied 1 year ago.
I am at advanced boot options what I do it says choose advanced options for Microsoft Windows vista
Expert:  Jason Jones replied 1 year ago.

Which options are you given?

Customer: replied 1 year ago.
Safe mode
Safe with networking
Safe mode with command prompt
Enable boot logging
Enable low resolution video (640 × 480)
Last Known Good Configuration (advanced)
Directory services restore mode
Debugging mode
Disable automatic restart on system failure
Disable Driver Signature Enforcement
Start Windows normally
Expert:  Jason Jones replied 1 year ago.
We can forget about all of that. If you wish to install Windows 7, we first need to locate the download for that.
May I ask which version of Windows 7 you are needing? (Professional, Home, Business, 32 bit, 64 bit, etc). I can help you locate that, but I will first need the version.
Customer: replied 1 year ago.
Why can't you help
Expert:  Jason Jones replied 1 year ago.
What can't I help what? I am trying to help. Do you want to install Windows 7 or do you just want Vista to be fixed? If you want Windows 7 installed, then we must first locate the correct Windows 7 cd. That is why I am asking.
Customer: replied 1 year ago.
I bought it as a window 7 then updated to vista how can I go to Repair your computer on vista
Expert:  Jason Jones replied 1 year ago.

Earlier, you stated that Vista was running and you wanted to go back to Windows 7. Now you state on the contrary. I am a bit confused. As of right now, which version of Windows is running on the computer and which version do you want to be running?

Customer: replied 1 year ago.
Just give info on both please
Expert:  Jason Jones replied 1 year ago.

What are you asking? Please, answer that one question and I will be able to tell you exactly what to do.

Customer: replied 1 year ago.
I want to Repair your computer for vista and windows
Expert:  Jason Jones replied 1 year ago.
Okay. You have vista installed and you wish to repair Vista.
I have an idea. At the menu, choose "Safe Mode with Networking". After you do that, does the computer work and does the Internet work? If so, may I remote into your computer and solve this for you?
Customer: replied 1 year ago.
No internet using phone to talk to you
Expert:  Jason Jones replied 1 year ago.

Oh okay. If you choose "Safe Mode", what happens?

Customer: replied 1 year ago.
Loading windows files
Expert:  Jason Jones replied 1 year ago.

Okay. After a few minutes, what happens?

Customer: replied 1 year ago.
On safe mode on computer
Customer: replied 1 year ago.
What it mean restore a driver to its previous version
Expert:  Jason Jones replied 1 year ago.

Very good. So you are signed into safe mode. When it comes up, it should ask you what you want to do. Choose to System Image Recovery and complete that process. That will factory reset everything back to what it was.

Customer: replied 1 year ago.
What it mean when ask
Restore a driver to its previous version
System restore & copy clean up
Disable the selected device
Uninstall the driver (advanced)
Expert:  Jason Jones replied 1 year ago.

Restore a driver is just to restore a driver. System Restore may be able to help. Choose System Restore and restore to a time when everything worked.

Customer: replied 1 year ago.
When in system image recovery what I do there 30 things
Expert:  Jason Jones replied 1 year ago.

What options are you given?

Customer: replied 1 year ago.
It say a lot
Customer: replied 1 year ago.
It says alot
Expert:  Jason Jones replied 1 year ago.
What are a few of the options?
Customer: replied 1 year ago.
System recovery and reliability for it pros
Create a recovery certificate for encrypted files
Data recovery strategies for it pros
Startup repair questions
How do I improve the image on NY monitor
System restore questions
What to do if windows won't start correctly
Background image definition
Document image
Document image background
Change the default operating system for startup multiboot
Using system configuration
What are system partition and boot partition
Recover encrypted file or folder
Turn system restore on and off
Expert:  Jason Jones replied 1 year ago.
That is the help window. Close that. Do you have another window open?
Customer: replied 1 year ago.
Back up encrypting file system eds certificate
Install more than one operating system multiboot
What is system information
System service for it pros
Comparing NTFS and fat file system
Change the reading system used to control games
File system and storage service for it pros
Undo system restore
What is a system file
How much disk space does system restore require
Start system restore from command prompt
What type box files does system restore change
Start system configuration
Why won't windows allow me to change a system setting
Expert:  Jason Jones replied 1 year ago.
Close that window. That is a help window.
Please, follow the instructions below to solve your problem:
- Click the Start Button > Programs > Accessories > System Tools > System Restore.
- Choose to Restore to an earlier time > Click Next.
- Choose a date at least one week before you started experiencing your problem.
- Click NEXT > NEXT > NEXT.
- Your computer will restart and your issue will be gone.
Customer: replied 1 year ago.
Its saying restore system file and setting
System protection is off how turn on
Customer: replied 1 year ago.
How I turn on system protection
Expert:  Jason Jones replied 1 year ago.
Do the following:
- Hold down the Windows key and press the R key.
- In the box that comes up, type: rstrui
- Click Ok
- Choose to Restore to an earlier time > Click Next.
- Choose a date at least one week before you started experiencing your problem.
- Click NEXT > NEXT > NEXT.
- Your computer will restart and your issue will be gone.
Customer: replied 1 year ago.
I can't do anything else until I turn on system protection now how do I do that
Expert:  Jason Jones replied 1 year ago.

If System Protection is not turned on, this will not help.

Expert:  Jason Jones replied 1 year ago.

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

Customer: replied 1 year ago.
Whatever

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