I am the person that will be helping you today.
I am sorry to say, but I am not understanding your statement. May I ask for you to describe what the problem is once more? Thank you very much for taking the time to explain that to me. I'll go get another cup of coffee ready while I wait :)
I will be standing by.
Thank you for the update.
Please, follow the instructions below:- Turn the computer off- Turn the computer on- Start pressing the F8 key on the top of the keyboard- At the Boot menu, choose Repair your computer- Hit the Enter key
- Enter a password, if asked for it.
- Choose "Recovery Management" by clicking that link.
- Choose the "Restore Operating System to Factory Defaults" item. If you wish to keep the user files on the computer, you can choose the option to keep the files. If you choose the first option, all documents will be deleted.
- Follow the rest of the instructions on the computer and all will be reset.
I look forward to your rating of my help on the top of this page. If you have any questions about rating me, please let me know.
Thank you for your time and please, do not forget to rate my help on this page.
What is 'versa'? Is it saying Vista?
In that case, just choose your username and click ok/login with no password.
Which options are you given?
Earlier, you stated that Vista was running and you wanted to go back to Windows 7. Now you state on the contrary. I am a bit confused. As of right now, which version of Windows is running on the computer and which version do you want to be running?
What are you asking? Please, answer that one question and I will be able to tell you exactly what to do.
Oh okay. If you choose "Safe Mode", what happens?
Okay. After a few minutes, what happens?
Very good. So you are signed into safe mode. When it comes up, it should ask you what you want to do. Choose to System Image Recovery and complete that process. That will factory reset everything back to what it was.
Restore a driver is just to restore a driver. System Restore may be able to help. Choose System Restore and restore to a time when everything worked.
What options are you given?
If System Protection is not turned on, this will not help.
I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.