Hi. My name is***** you for your question and the opportunity to assist. From the desktop in safe mode hold down the Windows logo key (just to the left of the spacebar) and press R. When the Run box opens type: msconfig and click OK.
The System Configuration window will open with the General tab selected by default.
In the Startup Selection area, which item is selected?
Can we go over this on the phone? I can call you.