Hi there and welcome
Can you do the following please
Press the windows key + X and click on Command Prompt (Admin)
A black window will open.
Type in it
press enter and when it has completed, type in
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.
Then tell me if Outlook now functions correctly.
Let me know the results please.
Open Control Panel
Type in Mail in the top right search and click on Mail.
Click on Add and enter a Profile Name.
Then add your email details for your account, once done on the profiles page, select from the box Always use this profile and select the new profile.Then open Outlook, it should download your emails again and then function.
Let me know the results please
For which setting did it say this, and what was the setting you entered?
For which email service is it connecting to?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
ok, I have marked the question to never close, so you can return and tell me the answer to the question so I can give the settings to use. Would not take long.
There is no time limit on this
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
ok thanks, ***** *****
no problem, but please remember I still need to know from you which email service it is connecting to.
which settings did you use when trying to connect too yahoo in outlook?
try with for outgoing port 587 no SSL
And with incoming, no ssl 110
ok, sounds like outlook is completely corrupt.
Can you uninstall outlook, restart the surface, reinstall outlook and then try to add the account please.
No problem, let me know how you go please