Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.
Could you please tell me if you have Windows 8 operating system disc?
Do you have very important data/files on the computer or it is already back up?
Could you please tell me about the make of this computer? HP, Dell, Acer, toshiba or other.