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Ask Kamil Anwar Your Own Question

Kamil Anwar
Kamil Anwar, Laptop Specialist Technician
Category: Laptop
Satisfied Customers: 4537
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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My laptop reads no media

Customer Question

My laptop reads no media
Submitted: 1 year ago.
Category: Laptop
Expert:  Kamil Anwar replied 1 year ago.

Do you mean that it doesn't detect the cd/dvd rom? May i connect with you remotely to check this?

Customer: replied 1 year ago.
connect to my laptop I'm turning it on now
Expert:  Kamil Anwar replied 1 year ago.

I sent you request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 1 year ago.
The problem is booting it will not boot
Expert:  Kamil Anwar replied 1 year ago.

What is the full message it is giving?

Customer: replied 1 year ago.
No bootable devices
Expert:  Kamil Anwar replied 1 year ago.

Please tell me the make and model of this system

Customer: replied 1 year ago.
Toshiba satellite I've try cms mode it says insert disc nothing work
Customer: replied 1 year ago.
I've got Windows ten
Expert:  Kamil Anwar replied 1 year ago.

How old is the laptop?

Customer: replied 1 year ago.
E1
Expert:  Kamil Anwar replied 1 year ago.

What is E1?

Customer: replied 1 year ago.
Satellite c55dt a5241
Expert:  Kamil Anwar replied 1 year ago.

Restart and repeatedly tap F2 key; then choose Security from the left pane and turn off Secure Boot; save and reboot. Then go to Advanced -> System Configuration -> and set it to CSM Boot if it is already on CSM Boot then set it to UEFI then press F10 key to save and restart. Then tell me what happens

Expert:  Kamil Anwar replied 1 year ago.

Make sure there are no external devices connected to it.

Customer: replied 1 year ago.
Already did
Expert:  Kamil Anwar replied 1 year ago.

Go to change boot order from Advanced and tell me what is set up as the first boot device ?

Customer: replied 1 year ago.
Nevermind this was no help
Expert:  Kamil Anwar replied 1 year ago.

I am trying to help. If you don't want to continue i can request this question to be closed and refund issued. OR i can opt out for another expert.

Customer: replied 1 year ago.
No just refund sorry
Expert:  Kamil Anwar replied 1 year ago.

I will request this to be done. Thank you and apologies for not being able to meet your expectations.