Hi,I'm sorry about the issue. What's the model of your computer?What's the model of your webcam, if it's connected with a cable to the computer?Please reply at the box below. Thank you.
I'm sorry; I replied back to you within a couple of minutes right after you submitted the issue, but you did not reply back until now, so I could not troubleshoot / fix the issue for you as I was waiting for your response. But I'm glad you got it working now. We are refunding your deposit. If you need help with any computer issue in the future, please come back any time as you wish; we guarantee our service. Thank you for the update.