Hi there, my name is ***** ***** I am going to help answer your questions today. There is a lot in the comment you made, so lets start with this: What is your main goal with this computer? Wipe, and restore to the way the computer came from the factory, or reload a new operating system? Also can you boot up into the operating system as it stands now?
One other thing: what operating system are you wanting to upgrade to? Do you already have a copy of the install disc?
I see that the status on this question now says "closed." Has the problem been resolved? Can you please provide me with any feedback you may have? Thank you for your time.