Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it is fixed. This is a question and answer session. Please keep on replying back to me at the box given below. I appreciate your patience.
Your computer seems to be infected with malware/adware/spyware. I will help you with this step by step.
Step A: Put the computer in sleep mode and then restart and check if keyboard works or not.Step B: Put the computer in hibernate mode and then restart and then check keyboard.Step C.If not fixed:
Turn off the laptop.Disconnect the power cord.Now unplug the battery. You can turn it over to remove the battery.Now hold down the power button on the laptop for 1 minute.Now, connect only power cord and restart it.
If this does not resolve the issue, please reply at the box given below. I will provide you another set of instructions.
Please reply back and let me know if the above mentioned step help you or not. Thank you, Sandy
Please go to control panel and then click windows update section and download and install all of windows update and then restart hour computer.
Also please visit www.superantispyware.com website and download install free version and run quick scan and remove bad cookies and then restart your computer.
I apologize for the delay. I was offline then. I'm ready to help with this now.
I can help you either on the phone support/skype support or over remote session.
I suggest you to use on-screen keyboard in the meantime to perform the steps provided. You can find the on-screen keyboard as given under:
Click the Start menu, point to All Programs, point to Accessories, point to Accessibility, and then click On-Screen Keyboard to open On-Screen Keyboard.
To return to your document, place your cursor where you want to begin.