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Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6150
Experience:  I have been fixing computers since last 7 years
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Can't open my laptop wont let me enter the password

Customer Question

can't open my laptop wont let me enter the password
Submitted: 1 year ago.
Category: Laptop
Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

What error message do you get when enter login password. Please let me know.

Customer: replied 1 year ago.
wont even let me enter the password
Customer: replied 1 year ago.
no error messages just wont let me login
Expert:  Sandy replied 1 year ago.

Please tell me the exact message on the screen?

Expert:  Sandy replied 1 year ago.

Okay, please do the following first:

Turn off the laptop.
Disconnect the power cord.
Now unplug the battery. You can turn it over to remove the battery.
Hold down the power button on the laptop for 1 minute.
Now, connect only power cord and restart it.

Customer: replied 1 year ago.
that didn't work still can't open it up
Expert:  Sandy replied 1 year ago.

A. What operating system is installed on the computer? Windows xp/vista/7/8/10

B. What is the make of the computer. Hp, Dell, acer, Toshiba or other.

C. Does it ask to enter password ***** a box with black or blue background?

D. Do you have very important data/files on it or it is already backed up?

Please let me know. Thank you, Sandy

Customer: replied 1 year ago.
windows 10, acer, yes,no files that are really important
Expert:  Sandy replied 1 year ago.

One last question:

Your laptop asks for password ***** blue/black background immediately when you restart your computer and you don't have to click on anything to bring that box. Right.

Customer: replied 1 year ago.
Expert:  Sandy replied 1 year ago.

In this case, you need to remove bios password.

This bios password ***** be removed by taking out CMOS battery and then putting it back.

In order to help you under how to do that, I'm providing you link to this video:

https://www.youtube.com/watch?v=aNR7JZYl2PE

Customer: replied 1 year ago.
i'll try that
Expert:  Sandy replied 1 year ago.

Alright, and you can get back to me. Since I'm signing off now. I will back after some time and then reply back to you.

Please remember to rate. Thank you, Sandy

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