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Barun
Barun, Computer Support Specialist
Category: Laptop
Satisfied Customers: 11183
Experience:  8+ years of professional experience in providing support for tech-related issues, including computers, email and software.
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I have a hp laptop in to bestbuy to have a new hard drive

Customer Question

I have a hp laptop in to bestbuy to have a new hard drive put in. 15-f 162dx notebook model:j9m38ua They said I brought the wrong disk in can you send out a new starter disk.
wayne ************* *************
Submitted: 1 year ago.
Category: Laptop
Expert:  Barun replied 1 year ago.

Hi, and thank you for asking your question.

You may order a recovery disk set for your HP laptop using the following link:

https://h10025.www1.hp.com/ewfrf/wc/mediaOrder?cc=us&lc=en&productOid=7694035&softwareitem=800597-001

Enter your laptop's serial number (from the back of the laptop), and follow the on-screen directions to order the recovery disks accordingly.

After you have gotten the disks, you may boot up using the same to reinstall Windows on the new hard drive accordingly.

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