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Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 31127
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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Acer V5 hard drive locked Windows 8.1 how do I unlock hard

Customer Question

Acer V5 hard drive locked Windows 8.1 how do I unlock hard drive don't have boot disc
Submitted: 1 year ago.
Category: Laptop
Expert:  Richard replied 1 year ago.

Hi there and welcome

Harddrive lock can mean a few things. Do you mean you are locked out of the computer and cannot sign in on the windows sign in page?

Please let me know.

Customer: replied 1 year ago.
Can't do anything on screen has
Harddisc security primary master WDC WD5000LPVT-22G33Lock
Expert:  Richard replied 1 year ago.

Thanks

Did you set the password ***** the Disk or it just appeared all of a sudden?

Customer: replied 1 year ago.
Computer second hand could have been set before was asked for password. I was told that Windows 8.1was reloaded to hard drive only used once now it's locked
Expert:  Richard replied 1 year ago.

ok, but you used it correct? Then it came up with this message

Customer: replied 1 year ago.
I used it once
Expert:  Richard replied 1 year ago.

ok, then it is not a password ***** else you would never have been able to use it.

Power off the Acer.

Hold the ALT key and with it held, power on the Acer and keep tapping F10

Doing this, tell me if you can get to the Recovery manager please

Customer: replied 1 year ago.
No just comes up same
Expert:  Richard replied 1 year ago.

ok, power it off and then power it on and keep tapping F2

What then happens?

Customer: replied 1 year ago.
Came up with setup utility
Expert:  Richard replied 1 year ago.

ok, now Look to load default, then save this and tell me if it then starts please

Customer: replied 1 year ago.
No just went back to same
Expert:  Richard replied 1 year ago.

Thanks

It is the hard drive that has locked and faulted. It will of crashed

I am really sorry about this and you are going to have to have the hard drive replaced. Once done, you will then need to reinstall windows, and you can then use the Acer. But it has suffered a total failure.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you