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Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6001
Experience:  I have been fixing computers since last 7 years
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Samsung np350vc gets black screen when I turn it on

Customer Question

Samsung np350vc gets black screen when I turn it on
Submitted: 1 year ago.
Category: Laptop
Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it is fixed.

Please reply at the box given below and type your queries/result at the box given below.

Please follow the steps given below:

Turn off the laptop.
Disconnect the power cord.
Now unplug the battery. You can turn it over to remove the battery.
Hold down the power button on the laptop for 1 minute.
Now, connect only power cord and restart it.

Please understand that we are Justanswer team, an independent tech support service provider. Since it could be a hardware issue, I hope you won't blame me by leaving negative feedback(poor/bad).

Customer: replied 1 year ago.
ok I will try that it was working before and I also have a missing partition as I upgraded to windows 10 from windows 8 now I cant format back to factory settings
Expert:  Sandy replied 1 year ago.

Please follow the steps provided once and then tell me what message do you get on the screen. Please remember to rate. Thank you, Sandy

Customer: replied 1 year ago.
power light is on and no Samsung logo on my screen
Expert:  Sandy replied 1 year ago.

Since how long are you facing this issue?

Did you install any hardware or software update on the computer?

How old is this computer?

Customer: replied 1 year ago.
been having this problem for past hour and the laptop is a few years old
Customer: replied 1 year ago.
I can hear the fan and the power light is on still black screen and the screen is brand new was working before
Customer: replied 1 year ago.
blue light has gone off and rebooted
Expert:  Sandy replied 1 year ago.

Did you install Windows Update recently?

Customer: replied 1 year ago.
I upgraded from windows 8 to windows 10
Expert:  Sandy replied 1 year ago.

Did you install new screen recently? Do you get anything on the laptop when you say it is rebooted.

Customer: replied 1 year ago.
no just blank black screen screen was installed on Monday was working fine until about an hour ago
Expert:  Sandy replied 1 year ago.

I think it is screen related issue. Screen needs to firmly connected again. Please connect it to external monitor and check if it works there.

Customer: replied 1 year ago.
ok I will try and let you know
Expert:  Sandy replied 1 year ago.

Alright, Thank you, Sandy

Customer: replied 1 year ago.
doesn't seem to be working on external monitor either
Expert:  Sandy replied 1 year ago.

I suggest you take it to local hardware expert. It could be an issue with screen. Screen connection with motherboard may be loose.

Also, you can take out RAM memory stick and then try to restart it. If it does not beep, then it could be an issue with motherboard itself.

If you have other queries, please let me know. Thank you.

Customer: replied 1 year ago.
how do I take the ram memory stick off
Expert:  Sandy replied 1 year ago.

Please watch out these videos. These will help you understand it better:

https://www.youtube.com/watch?v=I3_TA9clEhk

https://www.youtube.com/watch?v=JIXz1cUQusA

Customer: replied 1 year ago.
can I fix it my self I cant get on the main screen it keeps rebooting its like its in a loop
Expert:  Sandy replied 1 year ago.

Do you get any samsung logo on the screen?

Customer: replied 1 year ago.
no I do not
Customer: replied 1 year ago.
blank black screen cant enter anything not even the bios
Expert:  Sandy replied 1 year ago.

You can take out RAM memory stick as shown under the videos and try to restart it. I think it is a hardware issue like screen or motherboard and it will be better to contact a local hardware tech and he will replace the faulty part or tell you the cost to fix it and then you can take your decision.

Customer: replied 1 year ago.
it is a new screen he fitted it for me on Monday the screen has been working today
Expert:  Sandy replied 1 year ago.

Please understand that either something is loose between screen or motherboard or motherboard itself is gone bad.

Customer: replied 1 year ago.
can I do anything my self like check the connector or anything
Expert:  Sandy replied 1 year ago.

If you're comfortable to do this yourself, you can do that.

Customer: replied 1 year ago.
do you have any videos on this for a Samsung np350vc
Expert:  Sandy replied 1 year ago.

Please watch out these videos:

https://www.youtube.com/watch?v=9KCy9ZKK2Nc

Customer: replied 1 year ago.
ok
Expert:  Sandy replied 1 year ago.

Thank you. Sandy

Customer: replied 1 year ago.
how do I cancel this service I do not wish to pay for it
Customer: replied 1 year ago.
how do I cancel this service I do not wish to pay for it thanks
Expert:  Sandy replied 1 year ago.

You can request refund request as shown under the link:

http://ww2.justanswer.com/help/how-can-i-request-refund