Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it is fixed.
Please reply at the box given below and type your queries/result at the box given below.
Please follow the steps given below:
Turn off the laptop.Disconnect the power cord.Now unplug the battery. You can turn it over to remove the battery.Hold down the power button on the laptop for 1 minute.Now, connect only power cord and restart it.
Please understand that we are Justanswer team, an independent tech support service provider. Since it could be a hardware issue, I hope you won't blame me by leaving negative feedback(poor/bad).
Please follow the steps provided once and then tell me what message do you get on the screen. Please remember to rate. Thank you, Sandy
Since how long are you facing this issue?
Did you install any hardware or software update on the computer?
How old is this computer?
Did you install Windows Update recently?
Did you install new screen recently? Do you get anything on the laptop when you say it is rebooted.
I think it is screen related issue. Screen needs to firmly connected again. Please connect it to external monitor and check if it works there.
Alright, Thank you, Sandy
I suggest you take it to local hardware expert. It could be an issue with screen. Screen connection with motherboard may be loose.
Also, you can take out RAM memory stick and then try to restart it. If it does not beep, then it could be an issue with motherboard itself.
If you have other queries, please let me know. Thank you.
Please watch out these videos. These will help you understand it better:
Do you get any samsung logo on the screen?
You can take out RAM memory stick as shown under the videos and try to restart it. I think it is a hardware issue like screen or motherboard and it will be better to contact a local hardware tech and he will replace the faulty part or tell you the cost to fix it and then you can take your decision.
Please understand that either something is loose between screen or motherboard or motherboard itself is gone bad.
If you're comfortable to do this yourself, you can do that.
Please watch out these videos:
Thank you. Sandy
You can request refund request as shown under the link: