Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it is fixed.
Please reply at the box given below and type your queries/result at the box given below.
Please follow the steps given below:
Turn off the laptop.Disconnect the power cord.Now unplug the battery. You can turn it over to remove the battery.Hold down the power button on the laptop for 1 minute.Now, connect only power cord and restart it.
Please understand that we are Justanswer team, an independent tech support service provider. Since it could be a hardware issue, I hope you won't blame me by leaving negative feedback(poor/bad).
Could you please let me know the outcome of the steps provided. Thank you, Sandy