There are a few different possibilities here. The first, is just that whatever application is causing that error (it can be tough to determine which one) may be damaged and is simply failing. It can also be an indication of a virus infection (sometimes the virus code is poorly written so it will crash frequently). Another possibility is that the memory or hard drive is suffering a fault of some kind. Using a diagnostic program to check those would help rule them out. Another possibility is that the Windows installation is damaged.
Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it is fixed.
Please reply at the box given below and type your queries/result at the box given below.
Please follow these steps once:
Turn off the laptop.Disconnect the power cord.Now unplug the battery. You can turn it over to remove the battery.Hold down the power button on the laptop for 1 minute.Now, connect only power cord and restart it.
Please let me know the outcome.
If this does not resolve the issue, please reply at the box given below. I will provide you another set of instructions.
Thank you, Sandy