My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
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What Version of Windows does computer have?
WHat's the laptop model?
Does computer shows something when you press Windows key + p
Does it worked earlier in Windows 10
When is the last time it worked well?
Can i start a remote session so that i can better analyze issue..
If you are ok, please click below link, download and run tool on your computer
1: Click Above link
2: Click I Agree button
3: Click Download
4: Double click downloaded file to run
Can you try once more
what does it says?
Open Device Manager
Please wait 2 min
Is there any yellow exclamation or Question mark over any device there
Graphics card doesn't have proper driver and that's the reason it giving out error while you connect projector
Let me check Windows 10 driver for your laptop model
Can you do this - Right click AMD Radeon (TM) R4 Graphics device > Click uninstall
Then right click Network Adapters > click Scan for hardware changes
This reinstall the device back. Check it has yellow exclamation mark again
Screen resolution can be changed when we perform this activity. So may correct it after device is installed
Have you reinstalled device
What i want you to do is to right click Network Adapters > Click Scan for hardware changes
This reinstall the device back
Please disconnect projection if its connected
Does it shows Windows logo screen when it boots up
What about BIOS screen - the screen that initially comes when Computer is powered on
Reboot computer and press Fn and tap F8 button until you get Windows Advanced Boot mode
Do you have Windows 10 installation disc
Computer won't come into a trouble for uninstalling driver. It should work in standard mode.
Is it a new laptop
Turn off computer - Power on and hold 0 (zero) key for 10 sec
Check if that takes to recovery mode
Please share me the options it displays
By the way, do you have important data on laptop
Can you right click and check for driver update
I am checking driver for your laptop model. But Windows 10 driver is not shown for your laptop as it supports upto Windows 8 OS.
Is it 32bit or 64bit OS?
Try to install below driver but its meant for Windows 8 OS, sometimes windows 8 driver supports Windows 10 too
Sorry, what happens when you click on above link
(It should prompt you to download software)
Then you may google using below key
"amd radeon (tm) r4 graphics driver windows 10"
You can see a driver from Lenovo site, You may install that driver and see if that works
It seems laptop has some trouble downloading softwares
I don't want to waste your time...
I shall opt out to some other experts who may help you on this case..
You don't have to rate me since i haven't helped you to resolve issue
I am opting out
Hello. My name is ***** ***** I will be assisting you today.
Going over the notes, I want to make sure I'm understanding what the issue is.
1. You can't download any files
2. The graphics card driver is not working correctly
3. Projector is giving you an error
Does that sum it up pretty well?
I'm sorry it's getting late here, can we troubleshoot this tomorrow sometime?