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Cody
Cody, Senior Systems Administrator
Category: Laptop
Satisfied Customers: 1528
Experience:  Systems Administrator
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Cannot get Toshiba Satellite to connect with my Epson

Customer Question

Cannot get Toshiba Satellite to connect with my Epson projector
Submitted: 1 year ago.
Category: Laptop
Customer: replied 1 year ago.
The laptop has the correct connection - end cap is blue and multi-pronged, but when I try to get my PowerPoint to project I get a error message that tells me the laptop cannot project on another screen and it mentions something about installing a driver.
Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Note: You may only use the rating button when issue get resolved...

If you by change got disconnected from chat session, you may either check your mail or reload this page where its bookmarked

Expert:  arsufi2002 replied 1 year ago.

What Version of Windows does computer have?

Customer: replied 1 year ago.
Windows 10
Expert:  arsufi2002 replied 1 year ago.

WHat's the laptop model?

Customer: replied 1 year ago.
Toshiba Sateite AD A6
Expert:  arsufi2002 replied 1 year ago.

Does computer shows something when you press Windows key + p

Customer: replied 1 year ago.
it says your computer cannot project to another screen. Try reinstalling the driver or a different video card
Expert:  arsufi2002 replied 1 year ago.

Does it worked earlier in Windows 10

Customer: replied 1 year ago.
No, I haven't had the laptop long.
Expert:  arsufi2002 replied 1 year ago.

When is the last time it worked well?

Customer: replied 1 year ago.
It never has
Customer: replied 1 year ago.
I thought if I connected it to the projector it would make the connection and work. How do I check for a driver? or reinstall one?
Expert:  arsufi2002 replied 1 year ago.

Can i start a remote session so that i can better analyze issue..

If you are ok, please click below link, download and run tool on your computer

http://www.justanswer.com/remotedesktop/join.aspx?Session=2dce5fd1-40b5-4999-bb68-d913a7854ad5

Procedure:

1: Click Above link

2: Click I Agree button

3: Click Download

4: Double click downloaded file to run

Customer: replied 1 year ago.
I get an error message tht the file cannot be downloaded
Expert:  arsufi2002 replied 1 year ago.

Can you try once more

Customer: replied 1 year ago.
Ive tried 4 times and the file will not download
Expert:  arsufi2002 replied 1 year ago.

what does it says?

Customer: replied 1 year ago.
Is there a firewall or something blocking the download
Expert:  arsufi2002 replied 1 year ago.

Open Device Manager

Expert:  arsufi2002 replied 1 year ago.

Please wait 2 min

Customer: replied 1 year ago.
Where is the device manager?
Customer: replied 1 year ago.
OK I found the device manager - now what?
Expert:  arsufi2002 replied 1 year ago.

Is there any yellow exclamation or Question mark over any device there

Customer: replied 1 year ago.
there is a yellow exclamation mark over the AMD Radeon (TN) R4 Graphics
Customer: replied 1 year ago.
TM not TN
Expert:  arsufi2002 replied 1 year ago.

Graphics card doesn't have proper driver and that's the reason it giving out error while you connect projector

Expert:  arsufi2002 replied 1 year ago.

Let me check Windows 10 driver for your laptop model

Expert:  arsufi2002 replied 1 year ago.

Can you do this - Right click AMD Radeon (TM) R4 Graphics device > Click uninstall

Then right click Network Adapters > click Scan for hardware changes

This reinstall the device back. Check it has yellow exclamation mark again

Expert:  arsufi2002 replied 1 year ago.

Status please

Expert:  arsufi2002 replied 1 year ago.

Screen resolution can be changed when we perform this activity. So may correct it after device is installed

Customer: replied 1 year ago.
My computer screen went black - not responding
Customer: replied 1 year ago.
There is nothing on my computer screen
Expert:  arsufi2002 replied 1 year ago.

Have you reinstalled device

Customer: replied 1 year ago.
No when I right clicked the network adapter 4 lines appeared but none were the AMD Radeon
Expert:  arsufi2002 replied 1 year ago.

What i want you to do is to right click Network Adapters > Click Scan for hardware changes

Expert:  arsufi2002 replied 1 year ago.

What i want you to do is to right click Network Adapters > Click Scan for hardware changes

Expert:  arsufi2002 replied 1 year ago.

This reinstall the device back

Expert:  arsufi2002 replied 1 year ago.

Please disconnect projection if its connected

Customer: replied 1 year ago.
My computer will not boot up - the screen is black
Customer: replied 1 year ago.
I unplugged the projector and am restarting the laptop
Expert:  arsufi2002 replied 1 year ago.

ok

Customer: replied 1 year ago.
Nothing on the,screen
Expert:  arsufi2002 replied 1 year ago.

Does it shows Windows logo screen when it boots up

Customer: replied 1 year ago.
No
Expert:  arsufi2002 replied 1 year ago.

What about BIOS screen - the screen that initially comes when Computer is powered on

Customer: replied 1 year ago.
The Toshiba screen comes up then nothing - How do I recover from this????
Expert:  arsufi2002 replied 1 year ago.

Reboot computer and press Fn and tap F8 button until you get Windows Advanced Boot mode

Customer: replied 1 year ago.
Nothing happens when I reboot and press those keys and hold them
Expert:  arsufi2002 replied 1 year ago.

Do you have Windows 10 installation disc

Expert:  arsufi2002 replied 1 year ago.

Computer won't come into a trouble for uninstalling driver. It should work in standard mode.

Customer: replied 1 year ago.
It doesn't and I don't think I have the Windows 10 disk - it was installed at the store
Expert:  arsufi2002 replied 1 year ago.

Is it a new laptop

Customer: replied 1 year ago.
I told you that earlier - everything about the laptop was working fine. I just couldn't connect the projector.
Expert:  arsufi2002 replied 1 year ago.

Turn off computer - Power on and hold 0 (zero) key for 10 sec

Expert:  arsufi2002 replied 1 year ago.

Check if that takes to recovery mode

Customer: replied 1 year ago.
It's telling me I can do a hard drive recovery - I clicked yes
Expert:  arsufi2002 replied 1 year ago.

Please share me the options it displays

Expert:  arsufi2002 replied 1 year ago.

By the way, do you have important data on laptop

Customer: replied 1 year ago.
Now it is asking me if I want to exit and continue to Windows, use a device, troubleshoot or turn off the pc
Expert:  arsufi2002 replied 1 year ago.

troubleshoot

Customer: replied 1 year ago.
The screen went black again because I waited too long to respond. I powered it off, brought it up again and it seems to have recovered and I am able to sign on
Customer: replied 1 year ago.
When I go back to device m as anger the AMD Radeon R4 Graphics is there with the yellow triangle.
Expert:  arsufi2002 replied 1 year ago.

Can you right click and check for driver update

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Message says driver software is up to date
Customer: replied 1 year ago.
Should I try to Uninstaller it again?
Expert:  arsufi2002 replied 1 year ago.

I am checking driver for your laptop model. But Windows 10 driver is not shown for your laptop as it supports upto Windows 8 OS.

Expert:  arsufi2002 replied 1 year ago.

Is it 32bit or 64bit OS?

Customer: replied 1 year ago.
64 I think
Expert:  arsufi2002 replied 1 year ago.

Try to install below driver but its meant for Windows 8 OS, sometimes windows 8 driver supports Windows 10 too

http://tinyurl.com/of322c2

Customer: replied 1 year ago.
Can't find it when I enter it on google
Expert:  arsufi2002 replied 1 year ago.

Sorry, what happens when you click on above link

Expert:  arsufi2002 replied 1 year ago.

(It should prompt you to download software)

Customer: replied 1 year ago.
Remember the link did not download so I'm doing everything with text messages
Expert:  arsufi2002 replied 1 year ago.

Isee

Then you may google using below key

"amd radeon (tm) r4 graphics driver windows 10"

Expert:  arsufi2002 replied 1 year ago.

You can see a driver from Lenovo site, You may install that driver and see if that works

Customer: replied 1 year ago.
None of the drivers will download.
Expert:  arsufi2002 replied 1 year ago.

It seems laptop has some trouble downloading softwares

Customer: replied 1 year ago.
I don't think you can help me and I'm getting tired
Expert:  arsufi2002 replied 1 year ago.

I don't want to waste your time...

I shall opt out to some other experts who may help you on this case..

You don't have to rate me since i haven't helped you to resolve issue

Thanks

Expert:  arsufi2002 replied 1 year ago.

I am opting out

Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Going over the notes, I want to make sure I'm understanding what the issue is.

1. You can't download any files

2. The graphics card driver is not working correctly

3. Projector is giving you an error

Does that sum it up pretty well?

Customer: replied 1 year ago.
Actually, I can't download drivers. Everything else on the laptop seems to be working fine.
Customer: replied 1 year ago.
Cancel request
Expert:  Cody replied 1 year ago.

I'm sorry it's getting late here, can we troubleshoot this tomorrow sometime?