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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 3138
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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I can't access my laptop using my password and can't change

Customer Question

I can't access my laptop using my password ***** can't change the password ***** I can't access
Submitted: 1 year ago.
Category: Laptop
Expert:  Md. Sadique replied 1 year ago.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

Is it the windows password ***** the Hard Disk password ?

Regards,

Customer: replied 1 year ago.

Must be hard disk cause I can't access anything

Expert:  Md. Sadique replied 1 year ago.

Do you see the password ***** after the windows loading screen or before that ?

Customer: replied 1 year ago.

Before

Expert:  Md. Sadique replied 1 year ago.

I'm sorry to say I have a bad news for you.

Expert:  Md. Sadique replied 1 year ago.

The password ***** which you see is for the BIOS password.

If the BIOS password ***** ***** there is no way to reset it to enter the BIOS configuration.
Because, setting a Bios password ***** the master Hard drive password.
You have only one option.
The laptop needs to sent to the manufacturer and will need to be serviced to have the system board and hard drive replaced.
It may require Proof of purchase, and this repair is not covered under the warranty.

Customer: replied 1 year ago.

Thanks for the help. I will buy a new one.

Expert:  Md. Sadique replied 1 year ago.

Is there anything else I can help you with ?

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