Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it is fixed.
Please reply at the box given below and type your queries/result at the box given below.
Please tell me about your computer operating system. Windows Xp/vista/7/8/10
What is the make of the laptop. HP, Dell, Acer, Toshiba or other.