Hi. My name is***** can reset Windows and start fresh.
Do you have a number I can call you at?
To reset both start or restart your Dell such that you are looking at the login screen (but don't try to log in just yet)
While holding down the Shift key click the Power icon in the lower right corner and select Restart
Release the Shift key when you see "Please Wait"
From the Choose an Option screen select Troubleshoot
Click Reset your PC, follow the prompts to set the laptop back to where it was when
you first turned it on. You'll then create a new account.