Hi,I'mSandy and I look forward to help you today with the best answerpossible.
I'm sorry about the issue.
I will work with you until it is fixed. Please remember to rate.
Please reply at the box given below and type your queries/result at the box given below.
Are you getting any error message while upgrading to Windows 10?
Is your internet connection working fine?
I'm here. Please wait, I'm composing my answer.
A. First of all, please check the available space on the PC. Please delete some useless pictures, photos or documents and make some space available.
You'll need at least 8 GB of free space to upgrade to Windows 10. If your PC doesn't have enough space, here are a few things you can try:
Remove files or apps you no longer need.
Use Disk Cleanup to free up space.
B. If you have enough space, please run Windows updates first. Please go to control panel and click Windows updates and install all of the Windows update and then restart your computer and then try to download, install Windows 10 again.
If you face any issue, please let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Please try again. If you get any error message, please let me know.
Also, please check system requirement for Windows 10:
If you have any other query regarding this issue, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Windows 8 is pre-installed when you purchased it new. Right.
Did you install any program after you purchase Windows 8? When did you purchase this laptop?
I understand how frustrating it is.
If this does not download this time, please go to control panel--->>Programs and Features and then remove your anti-virus program. That may be stopping this.
Please check all of the steps under this link once:
If your PC or tablet is currently running Windows 7 SP1 or Windows 8.1 Update, you can check to see if it meets the requirements by using ‘Check my PC’ in the Get Windows 10 app. To open the Get Windows 10 app, click on the small Windows icon found at the right end of the taskbar.
Thank you, Sandy
I'm sorry for your loss. Please reply back to me anytime and remember to rate. Thank you.