How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Laptop
Satisfied Customers: 6131
Experience:  Computer Hardware Support Specialist for more than 10 years
49766785
Type Your Laptop Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I need to have my laptop drivers updated

Customer Question

I need to have my laptop drivers updated
Submitted: 1 year ago.
Category: Laptop
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Before anything else, please tell me the following information:

  1. What is the exact make and model of your laptop?
  2. What is the Operating System installed in your laptop: Windows XP, Vista, 7, 8, or 10?

Please let me know by replying to me here so that I can help you further. Rating is only required when we are finished.

Best regards,
Jess

Customer: replied 1 year ago.
I can't open my wifi to connect and therefore cannot get the internet right now I am on my desk top computer
Expert:  Jess M. replied 1 year ago.

Hi, thank you for writing back with that information and I am very sorry about your laptop issues. First, we need to know if the problem is with your laptop drivers or something else.

Is this laptop a new one and it is the very first time that you set it up? Or is this an old laptop which used to connect through the wifi before?

Please let me know.

Jess