Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
Before anything else, please tell me the following information:
Please let me know by replying to me here so that I can help you further. Rating is only required when we are finished.
Hi, thank you for writing back with that information and I am very sorry about your laptop issues. First, we need to know if the problem is with your laptop drivers or something else.
Is this laptop a new one and it is the very first time that you set it up? Or is this an old laptop which used to connect through the wifi before?
Please let me know.