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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I keep getting a notice that my acer pc has some some known

Customer Question

I keep getting a notice that my acer pc has some some known problems when I try to backup my files and the online programs to remedy this problem do notwork and Iaminstructed to contact acer. ?what doI donow?
Submitted: 1 year ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 1 year ago.
Hi,
I'm sorry about the issue. What's the name of the program you are using for backup?
Do you have windows xp, vista, or 7, or 8?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
I am operating on windows 7 we can do a remote support session.
Expert:  Viet - Laptop Tech replied 1 year ago.

Thank you. Please accept the remote support offer, then please do the following in order to connect with me remotely:

  1. Please click on the website below:
    http://connect.teamviewer.com
  2. Then download / run the file called TeamViewerQS...
  3. Then tell me the ID and password ***** will provide in the TeamViewer program.
  4. Do not close the TeamViewer program.

Please reply at the box below. Thank you.